First time I have used RAC, never again. Reported car won't start at 2.00pm today, get an estimated time of arrival of 3.00pm to 3.40pm, fantastic. 3.00pm update call can't come till 5.3-pm, 5.00pm update call can't come till about 8.00pm. They have confirmed that as it is an Automatic Jaguar XJ and will need to be taken to the dealers they send another company who turn up with a small van because he has been told it is a non start vehicle. He rings for a recovery truck with an estimated time of one hour. You have guessed, they did not turn up. RAC yet again apologies and says they will be with me guaranteed within one hour thirty minutes, 11.15pm only 9 hrs after I first call them. Surprise. surprise at 10.45pm a call from the driver to say he will be with me around 00.45am, he is the first person I can actually believe RAC on hold say they fix 4 out of 5 cars at the roadside within 30 minutes, this is probably the most diabolical level of service I have ever received in my live, RAC you are broken-down and need to be recovered but you are unable to provide a Breakdown and recovery service, -20 on a scale of 1-10, will never ever use you again and will certainly tell a lot of my friends how dreadful you are, I would find this difficult to believe unless I had experienced first hand how utterly useless you are.