My wife broke down on her own at 7pm and was told they would not come out to help her until 12.30am the following day, five and a half hours later!! I was disgusted with them, a lone female having to wait that long and getting dark too. The same happened to me earlier this year and they told me they would be with me in 4 hours - I was broken down in pitch darkness and it was 10pm at night. I told them to forget it and called out the AA instead who got to me in 40 minutes. RAC gives terrible value for money and I won't recommend them to anyone, a total joke of a breakdown service.