Needed a new gas wall heater as mine had broken and needed replacing for upstairs. Ordered one but it was out of stock so quickly cancelled and was refunded the next day. So ordered the other one which was the same Brazilia F5 but not the S model without the oak side panels. I emailed the night before to make sure it was in stock before I ordered and was told it was. Having read all the negative reviews I was very worried about ordering but quick reply to the emails within a hour of being sent and wasn’t on hold more than 3 minutes to the call centre. My only downside that stops it from 5 stars is the delivery as I had to wait in all day and didn’t know who it was coming with and when so had to ring the call centre to find out on the day, but did deliver on the day confirmed so can’t complain and will probably use in the future as the item arrived with everything with it.