Their communications are AWFUL! They blamed Paypal for having my landline as contact when it is my mobile (evidence sent, NO response). The address they used was cropped and was neither the address I gave them nor my delivery address on Paypal - I then had a load of trouble getting them to offer to refund express delivery. I have been trying to return an item for a refund for well over 2 weeks and still cannot get any answers. They have completely ignored over five emails sent from three different email accounts. The so called LiveChat is almost dead as it has twice taken over twenty minutes for an agent to respond initially. This company is a JOKE