Thieves! Insured item worth £100 went missing. The buyer told me it hadn't arrived about a week after due delivery date. Made a claim - refused!! Why? Because you have to claim within 5 days of due delivery (huh!?). This may be acceptable if you send very occasional items and are willing to track all of them every day. I send several items a day and Im expected to keep track of all of them arriving on schedule. You have to be kidding me? This random restriction is clearly so that most claims fail. Parcel2go (28 days from mailing) and Royal Mail (80 days from mailing) amongst others have no such overly onerous restriction. Never again. Other services re similar cost and more honest.