I would give them zero or minus 5 if possible. this company is absolutely a scammer, you can't find any contact phone number of this company on internet. I booked a next day delivery service with DX from parcel monkey website and paid £16 as I paid extra for £200 compensation if my parcel get lost. the carrier collected my parcel 3 days later, one week later, I found out my parcel was lost, so I ask them to give me compensation, these scammers did nothing at all, they kept silence, didn't response my questions and my enquires, my parcel is worth of £285, I paid £16 to them for a £200 cover, after their carrier lost my parcel, they did nothing to compensate my loss, THE ONLY MEANS OF CONTACT WITH THEM IS MESSAGE ON THEIR WEBSITE. I was trying to find a real phone number to call them, but you just can't find ANY real phone number AT ALL on the internet, nor any real address of this company, they are invisible!!!! when they do not want to talk to you, they ignore you, and disappeared! IT IS SO CLEAR THAT PARCEL MONKEY ARE SCAMMERS, IT IS A CON COMPANY !!!! I HOPE SOMEBODY FORM GOVERNMENT CAN STOP THEM CONTINUE CHEATING INNOCENT PEOPLE. IT IS AWFUL TO SEE THEIR ADS ARE EVERYWHERE ON THE WEBSITES.