After sending a item to a customer of mine, the item was logged has being damaged in the shipping company's depot. Once my customer got the item, he found that it had been damaged. opened a case with parcel money who after a month of slow replies, said the package didn't fit the needs and wont be paying out on the case. The fact the shipping company logged that the package was damaged in their hands, parcelmoney said they wont be changing their minds. I've now lost £400 due to my customer wanting his money back, i've also lost a good customer of mine and wasted over a month dealing with parcelmoney. Sure to say i'm closing my account with them. Shame on Andrew and Navin if this is how they run their business