I sent a parcel from the UK to France with Parcel Monkey. It was collected on time by Parcel Force in the UK on a Friday and arrived in the GLS (Parcel Courier in France) Depot the following Monday where it has remained since. First they said it was insufficient address, even though they have delivered to the same address several times before. I verified the address several times with Parcel Monkey and even said it could be delivered to the locaI GLS Relais Point for collection. I have been in their online chat every day for the last 2 weeks and all they say is they have contacted courier and awaiting reply. In frustration I even emailed the CEO and am still awaiting a reply. Now I find that GLS have sent the parcel back to the UK. Avoid at all costs.