Just pray nothing goes wrong I've had a couple of instances now where Parcelmonkey's partner in the US (USPS) have made a complete mess of things. On the first occasion, I was charged an additional £15 for not having properly recorded the parcel dimensions. Having measured them several times, I know 100% that the measurements provided were correct. Upon "investigation", I was quoted measurements that were physically impossible for what I was sending and told that the only way of overturning the charge was to provide photographic evidence of the packaging that I had sent to the other side of the world... I have also had the pleasure of wasting a great deal of time after USPS mismanaged another parcel, lost it in their system before finding and returning it rather than contacting the recipient (whose contact telephone number and address they had). I was expecting compensation, but not a bit of it. Not only are they not compensating me for this failure, but Parcelmonkey are seeking to charge ME to reunite me with a parcel which their partner mismanaged. Like all poor outfits, there's no one you can speak to. God help you if you have to make contact with their customer service agents by email. Every message is answered by a different agent and while the occasional one seems ok, for the most part you get a saccharine reply that ignores the reason you took the time to write and never delivers a solution. It's not that they're rude, it's more that they can't do enough not to help. Parcelmonkey needs to make a lot of changes to how they run customer services as at the moment they've done nothing more than create a blueprint for frustration and dissatisfaction