Sent a parcel to Sardenia with some used clothing left behind from an aunt who came to visit, with a couple of bags of confectionary and some instant coffee. All was declared on the parcelmonkey website prior to booking. The parcel was collected by DPD the next day. 10 days later the parcel came back undelivered and unopenend. When I rang DPD they told me I need to get in touch with parcelmonkey as it was booked on their (parcelmonkey) website. Only able to contact them (p/m) via live chat they told me the parcel had items that was prohibited from sending and because of that there would be no chance of a refund. I realised it was gonna turn in to a long verbal argument to try and get a refund and didnt have the time or nerve to persuit with via live chat. Oh, £22 it cost me plus the £39 I payed sending from the P/O via Parcelforce. Never again!...Parcel2Go next time.