It's been more than two months since PH said to allow 7 working days for my second(!!!) claim to be processed. I will probably need to bring my case to the small claims court in order to receive my money back for a parcel that has been firstly "lost" for three months by them, then magically appeared once they wouldn't refund me for the loss - then they sent it back to me in pieces. This was a very heavy item and really not fragile - so it is beyond me how they could have damaged it to that extent Every single time-frame promise they made to me has been exceed by weeks and months, and it's nearly half a year since I paid £££ to have my valuable parcel delivered safely, purchased a next day delivery service, that was, furthermore, additionally insured against damage and loss. I have filled every form they sent me to fill, I have sent every possible document they asked for, sent them pictures of before and after, how the parcel was sent and how it arrived back to sender 3 months later. This parcel's value is simply too big for me to ignore, which is what they are probably pushing for - give up already. There is no other explanation of why you would treat a customer of like this.it's been more than 5 months since I paid for a next day delivery service and have not been yet refunded. So outraged with their customer service. I want my money back! I want my £550 back 1z7e524xdk48317034