Bill Downs
Bought a new dewalt drill from my tool shed. After two months the chuck seized and broke. The drill also made a clunking sound when it stopped but as I had never used a dewalt drill I though it was normal. I retuned the drill for repair and not only was the chuck replaced but there was also a transmission fault that they also rectified. I contacted My Tool She’d to complain that the drill I had been sent was obviously faulty and also had a rusty seized chuck. I suggested that the drill was not new and may have been a return. They denied this and could offer no reasonable explanation as to how my drill arrived in such a state. I asked for a replacement or a refund as I was not happy being sent a faulty item but they did not want to know because it was two months after I bought the drill and there policy was 30 days. Very unhappy will never use again out of principle.
Helpful Report
Posted 7 months ago
My Tool Shed is rated 1.86 based on 14 reviews

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