I had a horrible experience with Millets. I purchased a pair of Brasher hiking boots at Millets in Peterborough last Summer. I bought them expecting they will serve me for a long time as they were supposed to be designed for the rough conditions of the mountain trails. I was so wrong. Unfortunately a number of shoelace holders popped out in one of the shoes reducing the leg support and making the pair unfit for its purpose. Not to mention currently shoes are visually unpleasant because of it. I was very disappointed with the response I have received from Millets customer care as they claim they have to examine the shoe in person and neither video nor pictures is enough to see that a shoe is almost without sholace holders - everytime I go out one of the remaining sholace holders just fails. I have never had such an issue with shoes before! I am unable to deliver my faulty shoes to the store, because I am outside of the UK. Another suggested option is so unconvenient and uneseccary, which is to send my shoes to Millets via post and pay the cost initially myself (1) one can examine the shoe from good quality pictures and video (2) Millets did not ensure they sell quality shoes in the first place and now I have to spend my time to fix their error.