Damage on delivery, own brand GRAND DUKE matress failed badly (BOTH of the zip & link matresses), would not recommend Hi Megan, Can you confirm the collection date/time for the faulty mattress please. Am I correct in learning from your colleague that there is no good-will gesture for the inconvenience caused by your product THE GRAND DUKE (ie not being able to use the main bedroom since October and the severe back pain which triggered the whole investigation). Secondly, in terms of the refund – a minimal amount (£50?) was offset from my original invoice as compensation/goodwill due to the damage to the wall and ceiling caused during your delivery. Can you confirm timescale for the refund and also that the refund amount will still factor that compensation in (ie be the original amount not the amount minus the reduction). (07.01.2019) Update - 08.01.19 - NOT HAPPY with the inference in your TRUSTPILOT reply that i am asking for additonal money. Given the huge amount of trouble you guys have put us to, nevermind a trip to the doctors and now more time required off work to meet your collection guys we would have expected an offer of discount on a replacement AND and some sort of apology, not just the shalllow line of "we undertstand" and only performing your refund duties. Actions speak louder than words with customer service, terrible.