In August 2016, we booked 2 rooms at Mes Amis Guest House in Wilderness, South Africa for our family of 5 to stay for 2 nights on 28-30 December 2016. I received several booking confirmations including one sent out the night before our stay. We drove 5 hours from Cape Town to the guesthouse. Arriving at 5pm with 3 young children, the owner of the guesthouse said he didn't have our booking and that he didn't not deal with He showed us the email correspondence between him and LateRooms. com. Not only didn't LateRooms alert us of the " no booking" from the guest house, they sent us an email to wish a pleasant stay the night before we set off. At 5pm in the busiest time in the Garden Route, there were no place to stay for our family. Everywhere was booked up. The only choice which we managed to sort it out ourselves was to spend 250£ a night at the luxurious Fan Court Golf Hotel. It was quite shocking how it happened and through all conversations with Late Rooms, not once they apologised. from a very unhappy family of 5 from London
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Posted 2 years ago is rated 3.40 based on 5 reviews

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