I value informed and responsive customer service which is why in future I will give Comet/Laskys a very wide berth. I bought a hugely expensive LG washing machine online from Laskys. The machine had a good Which? Rating and the Laskys price was competitive. The machine broke down last week (13 Dec) and the electronic screen message indicated a service engineer was required. LG were great, but told me the guarantee was bought out by Laskys, wish I'd realised when I bought the machine (I'd have been tempted to pay the higher price of the store that never knowingly under sells with their great service ethic). To be fair, engineer was booked for 22 December. But it all went wrong on 20 December. I experienced the full Comet/Laskys archaic customer service operating process with its rigid adherence to scripted answers and total failure to make post purchase customer satisfaction a priority. 8.44 am 20 Dec: phone message from Comet/Laskys saying parts had not arrived and engineer has been cancelled for Thursday 22 Dec (3 days before Christmas!). I rang back: Customer service number charges 10p per minute (!). Bouncy young man told me the parts hadn't been received .. I asked if customer services had phoned to find out where parts were, might they be sent in next 24 hours?. Finally, after persistent questioning, I was told Customer services hadn't phoned and wouldn't be pro-active for 14 days!!! - 'our process is to wait for 14 days, we cannot phone before then' I expressed my dis-satisfaction, and received more scripted answers. I asked to speak to his supervisor and was told no-one was available, but I could wait (at 10p per minute). I said get someone to ring me and was told they couldn't do that - although they had telephoned to cancel my appt for 2 days hence! I put the phone down furious, dissatisfied and absolutely resolute I will never buy from them again. Appalling customer service and process, which doesn't adequately support a quality product. LG your products are too good for this distributor, you should use use a supplier that values their customers post sale - like John Lewis and independently owned retailers. I'm appalled at the lack of service, inability to make a single phone call or demonstrate an iota of customer service intelligence - and most of all I cannot believe that Comet/Laskys expect their customers to accept this lacklustre standard. My advice - go elsewhere. Zero star rating. Written On Unbeatable.co.uk By FC