Worst Delivery Platform in London! This has to be the worst restaurant delivery app/service in London! The first time I used them is the last time I will ever use them! My experience with not just the restaurant but Hungryhouse is disgusting. Hingryhouse told me when my order should be delivered, but then reserved the right for the restaurant to change that delivery. When the delivery was late I contacted Hungryhouse via live chat. There was no resolution, but an apology. Long story short - 3 hours for a delivery of chinese which is 2 miles away. 2.5 hours into the wait I contact Hungryhouse again via live chat and wait for over 4 hours in que to which no one ever comes to my complaint - it was after 0100h that I finally had enough and turned the computer off - hungryhouse customer service stops at 2300h. So I contact them this morning (the morning after the palaver) and I am told there is ntohing they can do, blah blah. They turned around and blamed me for acceoting the order 3 hours late (full story below) and then say "well it was the busiest day of the year for deliveries". NO ACCOUNTABILITY by either the restaurant or this hungryhouse service. When I turned it back on the customer service rep and asked himhow he would like this and how he would feel if it were done to him, he said, "I dont know how I would feel". Well I know how he would feel!! This service is horrible and treats its users like rubbish! No accountability, no responsibility and no resolution ot my issue with the hungryhouse service or with the restaurant. NEVER USE HUNGRYHOUSE! They care not for their patrons or the way their patrons are treated by their affiliates and/or partner restaurants. My full story/chat ith Hungryhouse: You — Please update your info hello? hungryhouse Hi there! Welcome to hungryhouse - a member of our team will be with you in just a moment. Thomas B. joined the chat Thomas B. Hello, Thomas B. from hungryhouse customer care here! If you let me know your order ID and what I can do for you today I'll be along in just one moment. You — Please update your info Hi Thomas - let me get it brb Thomas B. no worries Thomas! You — Please update your info 82038487 Thomas B. That's with Beijing Palace ? You — Please update your info Yes - you should strike them from your service! I have two issues here. one with the restaurant and then one with hungry house. I first spoke with Rebeccas last evening about this and left off with her after myoriginal complaint. Then I had another phone call from the restaurant... so I then came back to this site to customer service. The messages were this: I originally ordered this meal ay 2019h. I was told 2044 then 2150h. Now the restrautn just phoned (after their arrival was to be) and has stated another half an hour or they can cancel the order!! OR WHAT?!! Leave me hungry with having to order from somewhere else at 2230!!! This is unacceptable and if I knew this was going to turn into this palaver I never would have ordered from Hungryhouse in the first place. Thisis unacceptable! this restaurant is now 10 minutes late after calling to ask for another half an hour!! hello? So... I was then kept waiting as positon 1 in the que all night - noone from hungry house ever handled my query or compalaint form last night - they left me waiting for hours!! all around I have to say that the restaurants you work with and your own services are dreadful the food finally cam at almost 2300h when ordering approx three hours before - this is unacceptable Thomas B. Yes I've just read the chat transcript with Rebecca yesterday. Your second message wasn't actually read by anyone, you disconnected the chat before speaking to an agent. So ultimately you accepted the food at 11pm, or whatever the exact time was? You — Please update your info Thomas... I was 14 in que for ever and I never disconnected anything My grandmother and I were disgusted.. we wanted a simple chonese dinner on boxing day which ended up being a three hour wait - at 2152 the restaurant called and said another half an hour Thomas B. Yes we were very busy yesterday, as were most restaurants across the board. I do appreciate that it arrived late, and I'm sorry about that, but you would need to frame your complaint against the fact that yesterday was Boxing Day. It's one of the busiest days of the year for most restaurants. You — Please update your info they also said we coudl cancel the order - this was after they were already late with the ori... I dont care about it being the busiest day of the year! there is a service ot be given and it wasnt Thomas B. From what you've told me so far,and given the fact that your order was cash it might have been possible, given that you knew it was already delayed, to order elsewhere. You — Please update your info order elsewhere at 2200h at night after originally order at 2019 right Thomas.... Thomas B. I understnad you don't care, but it doesn't change the fact of it Thomas, I'm sorry. What is it you'd like me to do for you now ? You — Please update your info you know what Thomas - nothing I will bever use this service Thomas B. Your first message was to strike them form our service You — Please update your info and I will make sure that now one else I know ever uses your srrvice Thomas B. I won't be able to do that unfortuantly, it's a more complicated process than that. You — Please update your info secondly I will be rating the restaurant a 0 and continue to go out of my way to make sure that everyone knows about the restaurant and your services Thomas B. I was about to send you a review link: xxxxxxxxxxxxxxxxxxxxxxxxx That's really the best I can suggest right now You — Please update your info thereis no accountability today by any service or restaurant... Thomas B. I can also add some credit to your account for your nextorder, as apology form our side. But as of this moment, you haven't actually told me what it si you'd like me to do for you So far I've just responded to your messages. You — Please update your info I shouldnt have to ask for anything. I want some accountability somewhere its not right to leave the consumer like this Thomas B. Accountability by whom? You — Please update your info 3 hours for a food delivery and then have the food cold and still charge full price Thomas B. So you would like the restaurant to refund you? Is that the main issue here? You — Please update your info someone needs to do something here Thomas - how would you feel - how would you like being treated like this? Thomas B. I will of course try to reach the manager and discuss the delay and a refund. I must advise that a refund or reduction is at the discretion of the restaurant once you accept the order- and personally I woucan't guarantee I would have accepted the order in the knowledge it was delayed. I don't know exactly how I would feel. You — Please update your info Where else are you ordering from at 2200h at night after already ordering 2 hours before lets get real about this Thomas B. Right now, proactively, I can only suggest you leave a review for the restaurant, here is a review link for you: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx You — Please update your info and what about a review for hungry house you obviously dont care about your patrons or consumers Thomas B. I have just created a callback case, and we will get back to you once we've tried to reach a resolution with the manager. Right this moment there is nothing else I can do for you, I'm sorry Thomas. You — Thank you for your help. I will be leaving a review- Thank you Thomas B. You're welcome- enjoy the rest of your day, byebye.