Very poor customer service and defective goods. I will never use again. 3 days waisted waiting for deliveries of defective goods. Paid £120 for a wall hung toilet and over £500 on other items. The 1st toilet has serious defect in the glazing in the bowl making the toilet unsanitary. They exchanged for a 2nd, this toilet had defects in the external glazing. I said I would accept a 3rd exchange if they checked the toilet before dispatch. The 3rd toilet arrived and was the worst of the bunch with numerous defects in the glazeing. It had clearly not been checked. The customer service team are based in India and obviously can not pop to the warehouse to ensure they check the items. It would appear that some of their stock is of poor quality, not subject to adequate quality checks. The fist and 3rd toilets should not have left the factory and the 2nd sink should have been sold as having defects. They will not issue a delivery time slot so you will have to wait in all day. To have wasted 3 days off work to still not recive a good quality toilet is not acceptable. There are better suppliers at the same price.