Extremely disappointed with the after customer care from Harvey's and their insurance partners. I spent £3,250 for a corner sofa. I had to wait for 3 months to have these delivered and it was September 2017 when I received them. Two sofas(middle) were ripped underneath and I contacted the store only to fool me by confirming that they had booked some one to come a round to take a look plus fix as needs be. Waited in vain and no one turned up, only to contact them again after 3 weeks and now advised I follow up an email which I did. From then to date despite being a very caring individual using protection and polish I happen to have more wear and tear underneath the sofas but Harvey's is playing hard of hearing. I have been moved in circles and still can not see myself out of the tunnel anytime soon. First I was referred to Harvey's Care Protection(03450789601) then to HFR(www.myfurnitureinsurance.co.uk) and to Guides men(03450789602) now I am being advised to launch an independent manufacturer's faulty report. They do not want to own liability and again lazy to an investigation. Surprisingly for the different insurance companies I one day got to speak to their staff(Beth) who happened to have attended to on the morning of the day and in the afternoon only to reach to another insurance company as advised I to be attended to by the same lady although it was now a different company. In shock she got lost of words and immediately excused herself for a colleague to hear me out. Harvey's plays pranks and I find this distressful and disgusting. Looks like the only option I am left with before my contract expires is Court. Just a piece of advise, if you must buy from them please do not be persuaded to insurance cover.