Hi, all of you Harvey's victims! I bought a guvnor right hand sofa from the Birstall store Leeds. Delivery was on time, and I was happy with my purchase till 5 months down the line. The sofa was really firm, which was one of the reasons I was attracted to it. ( as I suffer with my lower back. ) Well, that as all changed now! The seats have started to sink, and when you sit in it, the sides are gapeing. The backs have also started to sag. My previous sofa was still in a firm sturdy condition, and I only changed it as it was too low to manage as my back was getting worse, and I was struggling when getting up. I contacted Harvey's about this problem and they sent somebody out to inspect. The man did a thorough examination, and sat on the sofa and said that he felt the sink too. Well, well, well! He then said to me that Harvey's won't do anything about it! ( I wish that I had recorded this!) I received an e-mail from Harvey's, saying that the report shows no fault, and that if I was not satisfied with the result that I would have to pay ( by companies listed by them,) to get a second opinion. The bloody cheek! I saved for months to purchase this sofa, and really can't afford to replace it. I contacted them again and was told the same thing. I requested a copy of the report, and nothing was mentioned about the seating going really soft, but that it was normal after usage. ( i'm so sorry Harvey's, not after a few months!) This company are absolutely appalling. I would never reccommend them to anyone. I now feel stuck, and refuse to have to fork out more money, to their partners in crime, to be told the same. They're all working together, so the result will probably be the same! By the way, I purchased my back breaking sofa in February 2019. I think we should all start a protest against them, as they shouldn't be allowed to be getting away with ripping people off. Anyone interested?? The more the merrier! We need to stand outside their stores, on the same day, all across the country, and show them that we mean business!!