After weeks of dialogue with the after sales team, who were unhelpful to say the least. Harvey's own technician agreed that the arm on the sofa needed re padding this is after having the furniture only weeks, and they refuse to accept an independent technician we appointed who was quite surprised at the state of the sofas as we had only had them 6 six weeks by then, we initially contacted Harvey's 31 days after delivery to express our dissatisfaction with the quality of the furniture as we wanted to go into the showroom to sit on the actual furniture we purchased to make sure that we weren't mistaken about the quality as we both knew for sure that the furniture we ordered wasn't the same as that received. We are now both fully aware that we could have complained within 30 days and would have been within the our consumer rights to have the furniture replaced. Harvey's will not help us now and say our case is closed. It appears they are being as awkward as posible not to deal with the situation, this is after almost daily dialogue