Having bought several suites over the years from Harveys and had good experiences with every one we bought our latest sofa from them. The day it arrived it was obvious it wasn't whet I expected of it, faults here and there so I tried to call customer services. one and a half hours hanging on only to give up in the end and go back to the store. All within three days of it arriving and they kindly filled in a complaints form and said that the customer services would contact me with regards to getting someone out to verify my claims really, well a couple of weeks later a gentleman came took pictures and not much else, I told him what the lady in the shop had told me ' they aren't making this suite anymore' his response was 'I wonder why' I went on holiday and was away to just under three weeks expecting someone to have contacted me by letter or something, but nothing. I tried in vain again to ring them, I was angry by then so wrote to the Customer Services Manager and waited for his reply, I am still waiting two months later. I went back into the shop as by now we are about 6 weeks following delivery and they rang customer services while I was there who said they hadn't received the report and said I had to contact this company that came out to look at the suite, I handed the phone to the lady in the shop and told her to sort these idiots out. She contacted the company who had visited and asked them to re send their report marked urgent. I left this a week as advised by the store Manager now. Rang the store again and they told me that the report said I had signed it to agree the suite was acceptable. I never even saw this report so couldn't have signed it. Personally I think it was the lady in the shop saying this to get rid of me. I wasn't to be put off and returned again to the store, the Manager again contacted customer services who then sent round someone for a second opinion or so I thought. This gentleman told me oh we can heat treat that and put that right , referring to the wings on the chairs, the movement that had happened on the sofa he said would happen as it was a recliner (I have had several before without these problems) The worst of all he said that unless there was a movement of at least 10mm between the chairs they wouldn't see it as a fault, this guy was obviously a repairer so his second opinion was we can fix this, but when you've paid £3500.00 in full I am sorry if I am picky but I expect perfection. and if it has no faults how can they put it right??? I am now waiting again for the Manager who promised to call me yesterday to call me but no call and he isn't in again today, no wonder they have a few days off. The most annoying thing is I haven't even asked for money back but let me choose a better suite even if there is a difference in price and I am happy to pay the difference. I was buying a suite for my daughter who is disabled so I have cancelled that as I can't possibly allow her to have this problem. They kept my £200 deposit off this too. Morals someone?? I told them they can keep it but stuff the second suite I won't pay one more penny. The store is in Wednesbury and I went on to Furniture Village quite a few customers for a Monday morning, then over the road to Sofology who had a good few customers too but the only empty one was, you guessed it..Harveys, can't imagine why. On the star ratings you can give on here its a pity you can't give a minus. I don't expect I will get any compensation after reading other reviews. Disgraceful they are, no shame at all don't know how they stand there and keep a straight face with a look of incredulity, as if to say 'What us???!!! YES YOU