This company’s customer service quality and of furniture sold is the worst I’ve ever experienced..it has been 12 months and almost £3000.00 !! 1st sofa I had to return to store within 5 days..seat part just sinking right down..they at the store says they can’t do anything ..phone customer service ..after waiting over 1/2 hour for someone to talk to.. problem got worse!! TWICE after this I had to wait til an inspector came eventually it was deemed manufacturers fault...sofa replaced...this procedure happed again..this time the sofa took 2 days to find the same fault..once again inspector came once again manufacturer fault..ANOTHER SOFA!! Yes!! In the meantime we are sitting on the most uncomfortable bad quality piece of rubbish furniture for another 4 months till the 3rd sofa is delivered.!! Hopefully this different choice of sofa will be of a higher standard I’ll wait and see.in the meantime I phoned Harvey’s CUSTOMER SERVICE..they call it!!!!!! And asked for some sort of compensation what I received was an unhelpful ignorant phone girl..I asked to speak to a manager...the answer being they are on holiday!! ... eventually I was offered £100....!!!!! Well that is my experience oh HARVEYS FURNITURE!!!! I am going to post this review every 2 months to warn everybody and anybody thinking to using this company what to expect. Jeanette swift.