DO NOT BUY FROM HARVEYS: I'm very disappointed with a large leather sofa unit and two seater sofa purchased from their Sorento range. As soon as the sofas were delivered we thought they weren't as comfy as the ones we sat on in the showroom. Within days the leather had stretched and the arms didn't have enough padding so you can feel the wood. Now here's the tricky point, because we wanted to go into the showroom and look at the sofas we sat on and purchased based on their look and comfort, we had just gone over the 30 days cusomer rights act by 2 days. So we had no option to agree to Harvey's sending out a technician to inspect the sofas. His only finding in the report was the arm needed padding as he agreed the wood had come through. Not wanting to agree to a repair, we thought it would be reasonable to expect Harvey's to replace the inferior sofas as they are not the quality we had seen in the showroom. So they said they'd send out another technician and this technician surprisingly found no faults, strange 2 different findings. So we comissioned our own independent technician, his findings are surprisingly different So I've just rang Harvey's Customers Services to discuss the issues, firstly he said their reports showed no manufacturing issues so the case was closed. I pointed out that that cannot be true as the first report highlighted the lack of padding on the arm, he then reread the report and said, oh sorry I made a mistake. I then told the advisor that I had called to inform Harvey's we have our own report highlighting issues, his response, we cannot accept your report as we only deal with our own company's associated technicians. Strange that eh. At this point he refused to pass my call onto a senior person or manager and shouted at me constantly repeating himself to the point I couldn't no longer speak to him as he was making me feel very anxious, so I passed the call onto my husband. If anyone at Harvey's wishes to listen to this call it was on 06/11/19 at 12:06. I have the advisors name, which I feel would be unfair to name on here. Customer Order Number A7711052