*** NEVER BUY FROM HARVEYS *** 9 months of drama and still not finished, tipped off by the store calling the Police because I advised a customer in store of my experience!!!.. - My surname is still spelt incorrectly despite advising 9 times of correct spelling, on 10th occasion customer service advise to change The spelling, they must see my ID to change it after 9 months of asking. - Sofa arrived badly damaged with dents and marks on all surfaces so rejected, delivery drivers tried to persuade me to keep sofa as ‘Another sofa will be just as damaged due to type of leather’ er no this will be due to lack of protective packaging as delivered in a box only - Breach of data protection (GDPR) due to A4 delivery note containing my order details and another clients. This included; Client signature, full name, full address, telephone numbers, order details. Turns out this other client was given the identical delivery note which means a stranger had all of my personal details too!!! Accepted £200 compensation for this serious breach but still unhappy given everything else - spent a total of 22 hours 48 minutes over 9 months chasing updates via email, on hold in queues to customer services and on calls including the store when they finally answered the phone - one call on hold for 2 hours 1 minute then when advisor answered she promptly cut me off after asking why there were so busy (automated voice message advises you the agent has hung up the call or something similar) - When through to an advisor 99% of the time they do not read the notes and have not got a clue what is going on - waited another 3 months for 2nd sofa to be made and delivered which I accepted despite some faults as promised to resolve issues with s technician - Had to take 2 separate days off as annual leave to accommodate a technician to look at issues, 2nd time was due to 1st technician not measuring correctly to Harveys specification! - Harveys say no faults on sofa despite being 12cm smaller in length, squeaks on both sides when reclining and a chemical smell - was promised minimum £200 for delivery drama, yet maximum they are now offering is £75 - Popped into store for first time since purchase 9 months ago to resolve once and for all. Joseph Simon (Manager) on a conference call, so dealt with Callum (Assistant Manager) fo confirm customer services not sent paperwork needed to trigger £75 refund - After 45 minutes with Callum on hold to customer services to resolve, he puts phone down and states I am harassing customers so he is calling the police?! Yet I calmly articulated my personal experience to a female potential customer so she can make a considered purchase. She confirmed I was not harassing her!! - Callum came back over to me to say he has called the police and put both thumbs up at me like a petulant child which was very strange. - A bemused PC came over to talk with me and was shocked to see me sitting calmly as Callum advises I was screaming, shouting and laying on the floor in the store and refusing to leave!!! (cctv cameras will confirm I literally do not move from the desk and sat calmly throughout this diabolical experience) PC even said he was amazed how calm I am given my ‘journey’ with Harveys and confirmed by telling a customer about my experience Is not harassment - PC had to persuade Joseph Simon (Manager) fo speak with me to resolve. When he finally came over I outstretched my hand which was not reciprocated until I left my hand there for him to reluctantly shake my hand after around 10-15 seconds - Manager was on the defensive from the off, displaying negative body language and very angry facial expressions, even when I requested he change his demeanour towards me as I’m being very rationale and calm he did not change - Joseph contradicted Callum by saying they do have correct paperwork and email I have states refund 7-10 days which is incorrect as email I have states store will contact me within 7-14 days to discuss refund?!! - Joseph could not tell me method of refund, despite my concerns as GDPR compensation. was via Cheque and my surname is still wrong. He did not offer to correct my surname or attempt to find out method of refund for me, he just wanted me out of the store - PC confirmed to Manager I was not harassing I am still no further on, except more examples of incompetent diabolical customer service with a finale of the Police being called because I dare to have freedom of speech about my experience! If the Manager and assistant cannot deal with someone like me who is rationale and calm, goodness knows how they would cope with someone displaying anger. They are lucky I have a calm personality despite 9 months and ongoing drama with Harveys . Once Harveys have got your money they truly do not care. The WORST customer experience in my life.