we purchased a red 2 seater ,armchair and foot stool in july 2018. After 11 months we noticed white streaks down the sides and along the bottom of all three items. Harveys sent a surveyor out to check it.his conclusion was wear and tear .this is appalling.we are both in our 60s and do not abuse our furniture. the foot stool has never been used,it just sits in the corner of the lounge. yet it has gone the same way as the sofa and armchair. the inspectors first response was he had never seen anything like it before. then when we said we had never cleaned it his attitude changed.He said it was ill treated and not faulty. We have tried contacting customers services twice since then via email,with photos attached,but they havent even bothered to reply. I am disgusted with the way we have been treated. We have paid numerous visits to our local store in High Wycombe,but we are just banging our heads against the wall. It seems to me that Harveys are quick enough taking the customers money but then they dont want to know when things go wrong