Hi my complaint been going on 4 months. I ordered 3 sealer 2 seater sofas and a chair and a pouffee. Nothing like the same quality as in store creasing looks like a 10 year old furniture not 9 weeks when I complained. They have now offered a replacement I will see what this quality is like but I won’t hold my breath. Customer service is dreadful been lied to several times from different people. They sent someone out at first who said nothing wrong with it to Harveys in his report? But said to me it’s a load of rubbish and won’t last 12 months. I then had my own report done and told Harveys who then sent someone else out who I told this guy what my own report said. He didn’t argue because I knew what the faults were he just said yes it’s faulty. Can’t wait to see the quality of new sofas can’t imagine them being any different.