This is purely about the aftercare, so be warned if you love AWFUL customer service!! Simply the worst aftercare I have ever experienced! We purchased our sofa set from the Ashford Kent store earlier this year on the 2nd of March. Firstly the item was delivered almost a month late from the advised delivery date to then find out that the delivery guy, 1 off 2 decided to bring in the Love sofa around the side of my house on his own....(sensible), this resulting in him scuffing two of the corners. By this time I have had multiple calls with your customers service team regarding the late delivery and damaged goods. When trying to call customer there is a guarantee'd minimum of 45 minutes on hold before talking to anyone! This alone is really not acceptable, to then be put through to a customer service representative who actually can't help but read from a script and not actually help or want the customer happy in the slightest. You can't talk to a manager (Who is in the office), you have to request a call back within 24hrs... which I did but guess what! No call back to this date from a manager. BAFFLED So 4 months down the line it came to the repair day, oh to my amazement the wrong material was sent to repair the sofa!!! In the end the material was stretched around the bottom of the sofa so it can not be seen but can still be felt. I was offered full compensation to my bank account to then also find that this was a lie!! Apparently you can only refund £50 to my bank account and the rest off the finance. So to simply cap this off, I still have a faulty sofa but I just wanted this madness to end. I can honestly say this is the worst experience/customer service I have ever come across. I have simply asked for a Harvey’s manager to call me out of courtesy but I have been told numerous times that the matter is now at a close so it can’t be escalated to management! Regards Luke White