RIDICULOUS CUSTOMER SERVICES Hi I just rang Harvey’s customer services to find out if I’m still in warranty and if so how long have I got remaining. To cut a long story short the customer services assistant (Karen) was not ready to answer my questions instead she wanted to answer me with her questions instead! She was trying to say she can’t tell me how long I have left on my warranty until I have not had a independent report done on the sofas...apparently this the process/procedure when I questioned her why. I then asked to speak to her manager and she said she cannot do that either. I then asked if could to perhaps speak to another colleague of hers, she can’t do that either. in my opinion very sad to see Karen drag Harvey’s reputation down like that...I’ve dealt with Harveys customer services before including there social media team and they have been very helpful. Karen was just the opposite today.