Placed 3 orders with Harveys. 1. Table & Chairs Nov 2018 2. Sofa Feb 2019. 3. 2 Recliner Chairs Feb 2019. All of these items were required for a special event taking place in our home early May, and we had sold all our furniture to buy new. When the table was delivered on 2/2/2019 it was damaged. The original lead time on this table was 2 weeks. However, when I informed customer services of the damage I was eventually told, after numerous phone calls, that a replacement could not be sent until the end of May. I had no choice but to cancel the order. I am still in possession of the table awaiting collection to enable a refund to be made. Unacceptable. The sofa was delivered on the 25/3/2019. It was poorly wrapped and it had been sitting in water so was badly marked, wet, mouldy and rust marked. I rejected the sofa on the doorstep. Since then DHL have refused to confirm to customer services the whereabouts of the sofa. Until that happens I cannot have a refund. I took delivery of the 2 chairs and within a week one of the springs came loose and poked out through the bottom of the chair faux leather. This was repaired by Homeserve but within a week the same thing happened again making the hole bigger. I then requested a replacement. Last week I noticed that a hole had appeared in the arm section of the other chair. I have also requested a replacement. To date, no confirmation of the replacement chairs has been made. So, all in all, Harveys have failed me on all 3 orders. I have been given incorrect information, lied to by customer services, and all because their processess for the above situations DO NOT WORK. I am now out of pocket as I have had to purchase another sofa and table and there is no confirmation of when I will receive my money back. I have made a formal complaint requesting that all my issues are investigated and resolved as a matter of urgency. Harveys need to up their game if they are to compete with other suppliers of furniture. The companies I have gone to to replace the sofa and table delivered within 5 days, sofa delivery was £8 (as opposed to £59 charged by Harveys), and table was free delivery, and there were no issues. If only I had known before I went to Harveys.