I would give less stars if I had the option! Ordering the table in store - This was hard work in itself... We had been followed around the store for a good 10 minutes by a member of staff who clearly wanted a sale. When I finally gave him one, I had to more or less do it myself as he appeared to not know really what he was doing. Delivery day - I tried to call customer services to see what was happening when my time slot had been and gone but was told I would be on hold for 89 minutes 50 minutes later than the original time slot of 7am-1pm, the doorbell rang. There was no greeting from the delivery driver, more of a grumpy “where do you want it leaving?”. No apology or recognition of being late. I understand than these things happen and sometimes it can’t be helped but a courtesy call or a simple apology would have been appreciated. There were two men in the van, however only one carried the items in (8 chairs and one large oak table). He pushed the table along my brand new wooden flooring and left it in the hallway. He then asked me to sign for the delivery, which I did as all seemed ok and just left without saying bye... Opening the package - All was going well.. Opened four of the chairs and assembled them fine. We had a break from the chairs and decided to tackle the table. Upon opening the packaging, we could see that the table was severely damaged in one of the corners. Customer “service” - It was 5:43pm (keep that time in your mind). I finally got through all of the options on the customer service line to speak to someone if you “believe” your item is damaged. The line was ringing for around 1 minute taking us to 5:46pm... An automated message said “We’re sorry but our lines are now closed. We are open Mon-Fri 8am-6pm” .......... I hopped straight on to online chat where the advisor gave me an email address to send in my complaint and attach photos of the damage. The day after I had had no reply by lunch time. I decided to call on my lunch break (30mins) and an automated message told me I would be on hold for 55 minutes. I called after my shift and was on hold for 25 minutes before someone finally answered. I went through my complaint AGAIN and she took around 10 minutes to find my email on the system. She apologised and explained that someone from the resolution team would call me within 48 hours to resolve this (what is the point of that service being available if they can’t do anything about the problem themselves?!). I asked for a weekend delivery and my £39.00 delivery fee to be refunded to which she replied she couldn’t do anything about either of them and I would have to wait for the phone call. Two days later, a member of staff from the store I had ordered the table from called me to arrange re-delivery. I was told my delivery had been re-arranged for Friday 22nd Feb. I explained that I had used my last annual leave day to wait in for the original delivery and was told there were no weekend slots until the end of March 😡 I explained that we would need a PM slot for it to be able to be at all manageable to which she replied she couldn’t assure me this would be the case and we would receive a text the day before the delivery!! I then asked about the refund of the £39.00 and was told she also couldn’t do anything about it... I explained that I had been told about the resolution team callin me within 48 hours etc etc and she said they would call me AFTER the new table had been delivered. I was obviously not happy with this as I had already been told it would be within 48 hours of my original call. However, here we are... Four days later and still waiting for that phone call and with a broken dining table in the middle of my kitchen floor.... 😩😡 We have had to re-locate our nieces birthday party from our house to somewhere else because of the inconvience of having no table/a table laid in the middle of the floor. So overall, I think it’s fair to say that I am NOT happy with the service we have received from this “company” and I would advise anyone to STAY CLEAR and read many of the other reviews before purchasing from here.