"Customer Services non existent. We were advised on morning of delivery our sofa would not be delivered, even though they would have known prior to this as it was coming from a warehouse in Ayr, we live in NI so it would have to be on a boat at least the day before. We had cleared room out and given old sofa away to make room. Tried contacting Customer Services by phone but no reply. Held for a total of 3.5 hours on 4 attempts. Phoned the store to cancel the order and get a refund to be told I had to phone back on Monday. Have tried twice today and no-one is available to process the refund. Would have given zero stars if possible. DO NOT USE THIS COMPANY."