What a absolutely despicable way to run a company. Ordered a sofa on November 4th at the Cheltenham branch. It arrived on December 19th, my partners took delivery as I couldn’t take time off work. My partner explained to the delivery chaps there is no way i would expect this sofa as it was soiled, they said you have 72 hours to complain and left. I returned from work to what I can only describe as a shoddy thrown together seconds sofa I was gutted, On closer inspection we found even more faults, the material that was the backing had holes in. We took endless photos and contacted customer service but no reply. We decided next day to drive down to Cheltenham store with all the seat and back cushions in back of car, I certainly wasn’t going to waste half a day on the phone. Went into the store with half the sofa to show the staff and manager what they are actually selling. I can not fault the management and staff of the shop who was shocked at the state of my sofa and after a few phone calls arranged the sofa to be picked up next day. I would have been charging storage if it had taken longer as it wasn’t fit for perpuse. I had no sofa for Christmas as seems a lot of people. It turns out it wasn’t the original sofa i ordered either. I’m not sure how these companies are getting away with this, there needs to be a law to protect the poor customers that have to be subjected to this outrageous service and standards.