I've just had my third conversation with these jokers and I'm now at the end of my tether with them. My fiancee and I ordered a sofa and two footstools, and were given a confirmed delivery date of Friday 16th November. We sold our sofa during that week and my parents booked the day off work to be in for delivery. Three days before delivery we received a text message saying that delivery had been cancelled and they'd be in touch letting us know a new date of delivery. After a few days of hearing nothing I called them and was on hold for nearly 40 minutes. I spoke to a customer advisor who told me that they honestly had no idea when the delivery would now take place but they would call us on Tuesday 27th with a definitive answer. Again we received no call on the Tuesday so once again I called them and was on hold for 56 minutes this time. The chap at the end of the phone admitted that he had no idea if our order could be fulfilled due to an issue with an Italian factory but to call back on Friday as management were getting involved and they should know more by then. To be fair, both of these customer advisors were apologetic and spoke about compensating us if we wished to continue with the order. So today I called up again (32 minutes on hold) and I had the pleasure of speaking with Edward. Edward announced that he could not speak to me about anything to do with the order as it is in my fiancee's name, and infact he is going to report the two people I previously spoke to. I was then put through to his manager Pav who again stated there was going to be an internal investigation looking into the conduct of the two members of staff I'd previously spoken with. I ended the call in disbelief, furious at their service once again. Instead of wasting their time on this nonsense could they not use it more effectively to organise the delivery of our sofa we have paid for, or at least let us know a rough timeframe...1 month...2 months...6 months...a year? Or maybe spend more time answering phones so customers don't waste any more of their lives on hold to this company. This is without doubt the most embarrassingly run company I've ever had the misfortune of dealing with...an absolute shambles. Two weeks after the supposed delivery we still have no sofa, no due date, no confirmation they can even fulfil our order, we've received no phone calls, and now after spending a combined total of over 2 hours on hold on the phone I am no longer allowed to chase any of this up. The most underserving one star rating of all time!