What a joke. We ordered our sofa and chair in October 2018 (£3K) and we were "guaranteed" it would be delivered in time for Christmas and incidentally, for moving into our new house. We left the store very satisfied as we loved the sofa. We were emailed a few weeks later saying that the sofa would arrive 2nd December and it fitted in perfectly with our moving in times as it would arrive just a few days after we moved. Happy days. We were then notified yesterday (less than a week before the delivery date) that the sofa was out of stock and the next delivery would be March 2019, almost four months after! I've tried to call the Harvey office for an explanation: "We are unable to take your call right now, please phone back later." We now have to move house, with a three week old and no sofa for Christmas.... and we told the family we would do the entertaining on Christmas day as housewarming too! We'll be sitting on the floor playing Trivial Pursuit! If only Harvey's were actually honest. It's tactic is to say "guarantee" on the product, collect YOUR money and then see how much they can deliver in the run-up to Christmas. If they can't deliver what YOU paid for, they then just give you your money back with no compensation or apology. What a sh*tty business model; maximising revenue and then if they can't do what they promised, screw over the customer at the end. The company should be held to account for its "guarantee" and ordered to compensate if it cannot deliver. A DISGRACE!!!!