Marc
Not impressed in the end. Excellent choice I only went into store to for a nosey. Why not. Was blown away with the range. Was not harassed by staff, which I find a brilliant way to approach customers service. just asked to let them know if I would like any advice help. Found a sofa set I really liked a kinman. I didn't buy there an then. But took time to think about it. And allowed myself 24 hours, and bought online. And also found site very easy to negotiate. Will see in 3 weeks. If all is to expectations. Sad to say they let me down. Failed to deliver sofa, sent only the chair. Then i was completely fobbed off by the customer services. As to when I would receive sofa. It appears, that nobody in harveys. Are capable of finding out where your furniture is.. According to them. Once it leaves their warehouse. They have no clue as to where it is. Until its delivered or returned. Apparently it has to return to them. Before they can send out again. Currently it' is in Warrington awaiting return to there head office. When this happens. They will sort a day to re deliver so this means it will be resent to Warrington?? Then onto me. I am very disappointed in there approach to customer service. I was even made. To feel responsible, for there incompetence. And there's nothing I can do until at least 24/10 as I have to wait for them to rearrange a delivery date. Not impressed at all. Even had to buy a chair so my daughter is able to sit down as we was advised not get rid of the old sofas before delivery. On a plus side the chair is great, real comfy. But i think i will shop elsewhere in the future.
5 years ago
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Harveysfurniture has a 1.2 average rating from 495 reviews

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