i purchased this large corner sofa THE GUVNOR SUITE in fabric,however i soon found out i was expecting a baby and decided that we would like to have leather instead. We therefore went direct to Harvey store in Dundee and enquired about getting the same sofa but in leather. We were told yes but it was only available in red/ wine colour but apart from that it was the same. It cost more totalling just under £3000
Sometime later we took deliver of the sofa and a single chair to match. The sofa was smaller than the fabric but as we were now new parents never bothered to pursue this further we were just delighted with this beautiful sofa.
11months passed and i noticed some scratches on the sofa, i was disappointed thought perhaps we caused some accidental damage. by the time the sofa was 13months old it became apparent that these scratch like marks weren't that and were infact the sofa beginning to peel.
furniture obbusman have today returned there decision to me and said that there is no case against Harveys as they cannot prove what i cleaned the sofa with.
I am now in talks with Citizens Advice Scotland and trading standards, along with my insurance company. i will take this further. this has been nearly a year of absolute stress and upset, i am still currently paying for this on finance. I am paying for something that is broken and continues to get worse, i will post pictures here if it allows and n any forums i can so that others are making an informed choice of where to make purchases and how to resolve any disputes. I will keep othersupdated of any outcome.
It is a beautiful sofa if it weren't peeling.
6 years ago
Harveysfurniture has a
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