BED BROKEN AFTER A FEW DAYS - manufacturing defect and late delivery
First, we had some issues with the delivery.
Habitat did not show up on the delivery day and we waited a full day waiting for the delivery. On the evening we received a call and had to re-arrange delivery several days later. No apologies received. When delivery happened, the driver did not take the bed to the third floor so we had to pick it ourselves downstairs. Beware.
Then the main problem. The bed has a leg under in the middle which did not last more than one day. Although no abnormal use of it. It is really a combination of poor design (cheaper material used than the remaining of the bed, one thin leg used instead of 2 or larger leg...) and manufacturing quality/defect.
As a result we had to contact customer service who sent an engineer inspect the leg. The engineer agreed that there was an issue with manufacturing.
Habit came back to us a few days later explaining that the damage was not due a manufacturing fault but due to a movement in the bed on a laminate floor and as result would reject the claim. No further action from their side.
We are now left with a bed that gives us back pain and terrible sleep and it has been a month.
I also need to mention that we found the same exact issue in a Habitat shop that exhibited the same defect. The staff did not seem surprised about our finding and the bed was on carpet! I am happy to share the pics with whoever is interested, one of the pictures is hilarious.
I have now requested replacement of the bed or refund and waiting
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