I've been setting up my new house so have been dealing with loads of furniture companies - and what a pain they usually are. The only thing I can say about Furn-On is that although they are no better than those furniture companies in terms of organising delivery of your furniture, they are at least more respectful over the phone! I ordered a sideboard which should have been delivered within a week as per Furn-On's initial promise. The first problem was that on credit, they would not deliver to my new house, since my billing address and delivery address were different! On sorting that, luckily the sideboard was dispatched to the courier company in time as well, of which I got a confirmation e-mail. But then my pain started. The delivery company didn't give me a delivery slot, and kept telling me they'll only deliver once they have a full load to London, where I live. I waited for 10 days and eventually had to ask Furn-on to cancel my order, before they worked this out with the delivery company and delivered. During the entire process, the delivery company were a bunch of rogues - didn't respond politely to my calls, didn't tell me what was going on, and didn't schedule the delivery. Furn-On (especially Adele McAleer), however, was polite, responsive and took it upon herself to contact the delivery company each day and provide me with an update (Tony Proctor at Furn-On was not as pleasant though). Furn-On also offered me the option of overnight delivery through a pallet truck, but this would have been on a pallet packaging that I would have no way of disposing off, and this could not guarantee that the item (which was very heavy) would be delivered to my house, so I declined. Finally, they did deliver 3 weeks after my order by a one-man delivery, who asked me for my help in carrying the (very heavy) parcels into my living room. So yes, I did strain my arm in doing so and the sideboard had a few fixtures and screw holes missing, but I eventually got my sideboard.