Been dealing with them for over 3 months for an issue with the frames i received from them. Initially, I sent emails explaining the issues then sending my glasses to their office. They sent them back saying there is no problem. I took pictures of the issues (scratch on lens and fault with the frames bending forward. Sent them the frames again (out of my own cost), for them to agree they can now identify the problem and give new frames and upgrade lens (for a fee as they are not under guarantee). Paid for new lens and received new frames, only to discover the exact same issues with the frames and a mark on the new lens. After contacting them about the issue and asking for refund, which they have not responded. It has been 2 weeks since last contact from them, i have sent several emails detailing the issues with new images over the past two weeks but have not received anything from them. I have used them for several years, buying over 5 glasses over the years, but this lack of response and service is atrocious. There are better companies in the market, better service and reputable so I'm going to be using them from now on.