I purchased two WD Red hard drives from Dabs and one turned out to be faulty. I emailed them and they replied with: We have a process in place with our colleagues at Western Digital please contact them in the first instance as often the issue is something that can be resolved with technical assistance. Please contact the manufacturer on the below; http://support.wdc.com/warranty/ If the item is deemed faulty, you will be provided with a fault reference number and asked to return the goods to the manufacturer for inspection, they will either fix or replace your goods under the terms of the warranty. I contacted WD who gave me an RMA number to return the drive. A few days later I received a recertified drive through the post. Basically another word for reconditioned. I phoned them explaining I had returned a brand new drive but they responded that my rights with the manufacturer are not the same as from the place of purchase. They say they have no process in place with dabs, or any other reseller for that matter and that dabs have basically shirked their legal responsibilities. I purchased a brand new drive from dabs and am now stuck with a reconditioned one. I have been buying from dabs for over fifteen years now but this is the first time I have needed and aftersales service only to be fobbed off. I have reported this matter to trading standards and will never ever deal with this company again. Needless to say all emails to this company since their initial response have been ignored. Think carefully before using this company.