Awful service! Automated call service. 0844 numbers that cost 45p per minute on a mobile. Website that shows incorrect information on the tracking of the delivery. Pick up depot is no where close to where I live. No one that I can actually talk to on the phone. I lost a day's pay waiting for a delivery that didn't arrive. It has now arrived but according to their website I am still waiting for delivery. It says The driver is on delivery number 7 and I'm number 20 on his list. The large package (a chair) arrived damaged so I refused delivery. In future when I order something online, I'll have second thoughts if they use DHL Parcel UK.