If I could give 0 I would. I pay for a faster delivery. The day before the delivery I get a message confirming time and date of delivery. I take the day off work to get the parcel as I am not able to collect from a depot/I won't be able to arrange a re delivery (no one will be home). This is what happens on the delivery day: 1) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. I have no outbuildings. I rush out, no sign of driver or parcel. No telephone number to trace my parcel. Months later I found out the driver left the parcel in my neighbours outbuildings (never got this parcel back) 2) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. This time I am prepared I manage to track down the driver who tells me "I left your parcel in your neighbours outbuildings, no one is home just go in and get it yourself" 3) I am sitting in the front room waiting - I get a message that I need to arrange a re delivery as no one was home to sign for the parcel. After numerous and costly calls I still don't get the parcel on the day I should and will have to take another day off work and spend more money to get a cab to bring me to depot and back next week. 4) I found a parcel for someone else (at a different address) left in my garden. Again you try to get to talk to someone on the phone which proves to be impossible. I had to track down the person on the internet to get them their parcel (I guess you pay DHL for deliveries but you have to deliver yourself). A little note on your customer service too: they seems so nice "oh the driver didnt knock? I will get him to come back and I will give you a call back in about an hour to confirm" they then proceed to hang up without taking your contact number to call you back. Any of these drivers ever came back? no. no complaints process or support so next time you send with DHL you may just want to go and deliver the parcel yourself, it will cost you less time and money and mental health.