I had missed my delivery twice but there was no information on the card i.e. Waybill number therefore I could not use the website. I looked at the card for a number to contact, there was one for parcel collection and another for payment so I called the payment team. I was given another telephone number and was immediately put on hold, I then spoke to a lady who asked my postcode and put me on hold again, eventually she returned and said there was no record for me, she asked my name and again said there was nothing on her records. She then asked my address and told me the street name and house number before I said more (so it must have been on the system). I rearranged delivery for a weeks time, (unbelievably I was told the couriers do not work Saturdays!!!!) when I can next be at home and was told to call on the morning to make sure my parcel was on the van. I just hope I am not kept on hold again and that my parcel gets delivered with no more issues! Disgusted hardly covers my fury at DHLs systems and staff!