I will never ever use dhl ever again. They have been hounding me by email, text, phone calls and now by letter for duty and vat charges on goods I never received for over 3 months now (from goods ordered in dec 2017, it's now end of March 2018). DHL are now threatening to pass my details to a debt collection agency!! An absolutely apalling, unprofessional, inconsiderate and disgraceful customer service and that's putting it mildly.
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