DO NOT TAKE OUT A COVERWISE/AXA POLICY I took out a Coverwise policy for a family holiday to Lanzarote. Unfortunately on our second night, our villa in Playa Blanca was burgled. Many hundreds of Euros were stolen together with electrical items and purses and driving licences. I made contact with the Coverwise claims number, this is operated by AXA. I spoke to someone in Mauritius who spoke very little English, this combined with the delay on the line made the already stressful experience even worse. The Coverwise/AXA insurance is totally useless and I would advise anyone considering taking out a policy with them, to get cover elsewhere. A policy is only any good when you have to make a claim. It's pointless paying money for a policy, that when it comes to the crunch, you have to speak to someone in a different country who does not understand you. Upon return to the UK I made contact with Coverwise and explained the situation. There was no great concern as they stated that the policy is operated by AXA and they deal with all claims. I enquired regarding medical cover and if medical assistance was needed whilst on holiday abroad, where would the call be directed and could I speak to someone in the UK. I was advised that the call could be directed to anywhere in the world and it depended where you were calling from. Regarding future travel insurance, I would suggest checking where claims/medical emergency calls are directed. If you are directed to a UK call centre, you might pay a bit more however you would have the peace of mind knowing that in an emergency, you will be able to explain the circumstances of what you have experienced to someone who can understand you.