Placed an order for a size 11 Dubarry Chelsea boots, they arrived Royal Mail 48 Tracking service. All well so far. Boots were far too small and narrow so advised them I would be returning and asked to exchange for another type of boot. Sent them back 1st class Royal Mail signed for. They received the boots the following day (had name of person in warehouse that signed for them) Sent customer service an email asking to confirm receipt of boots no response Sent a further 2 emails asking for a response No reply !! As I bought through PayPal I informed them I would be raising a dispute action. Suddenly a response at 7pm at night. Sent a reply straight back saying I wanted to cancel the order of the exchange boots due to the lack of confidence in the company. I was advised that boots has already been dispatched. That was 7 days ago and strangely enough no boots have arrived. I have asked them to send tracking number so I can see when the boots were sent and the whereabouts of them now No response. So I have raised an action through PayPal to take these bandits on.