Anyone that intends to order with these DON’T. Placed a order for 2 items a few weeks ago, I was aware the order would be ‘split shipped’ and i didn’t mind that. 7 days ago had a email saying the first part of the order was on it’s way (2 x 2 pillows) happy days. Order arrived a the next working day, this is where the problems started. The parcel was OPEN and had clearly been sent like it and the packaging was far too small for the items, so I thought email customer services and that’ll be that. Had a reply from c.s (t..ya) saying sorry that it’ll be fed back to the warehouse, ok fair enough that’s the end of the matter. A while later I had another email from the same person insinuating that I was lying and they wanted photographic proof, which I had and sent with a request for compensation. later in the day another email from same time individual claiming that she could not open the photos could I re send in a different format? No please, no sorry for taking up your time ( I could view them fine on my phone, tablet and pc so found it all a bit too convenient), so photos re sent in a different format along with a request for the other part of the order to be cancelled. The following day I had a email from a different agent c..ol saying that it was too late to cancel order as it was preparing for despatch (outright fib the order status was still at being processed by supplier) and that she had credited my account with a £10 voucher, to which I emailed back declining as never will I shop again with brandalley. No reply so I took to Twitter and within 2 hours the second part of the order cancelled and a full refund for that item and the postage, but no £10 but not worried about that too much. Yes I appreciate mistakes happen but it’s how the issues are addressed and the standard of c.s that matters.