Patricia McGee
I placed an order online the order was processed the payment taken...2 days later email saying order cancelled...I question this in an email to customer service (who to be fair did respond) I emailed questioning the company's practices and stock replenishment and stock control processes...I have worked in both distribution and retail for over 25 years...I know my stuff....after various emails...of no we don't have it to yes we do....all the while the item is still available online and sitting in my basket (I get an email saying they are holding it for me so I don't miss out) anyways cut a long and farcical story short..I reorder as I am assured the item is definitely in the warehouse and it will be delivered to my home address by way of an apology....Have a guess what guys....it's cancelled AGAIN...this company has no clue how to conduct a slick customer based online shopping experience.....also to top it off AFTER ALREADY POINTING IT OUT THE FIRST TIME.....ITS STILL ORDERABLE ONLINE.....shocking company to deal with and they should be investigated for how they conduct their online business.....let's all contact watchdog 🙄
5 years ago
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Blacks has a 1.8 average rating from 267 reviews

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