I purchased a brand new Samsung 60" Plasma TV from Beyond Television in August 2013. Within 7 months there was a fault with the set, namely a line of green pixels down one side of the screen. I contacted Samsung and, as the set was under warranty, they replaced the screen at their cost. 5 months later the same exact fault occurred again. The set was just inside warranty by that state and Samsung again replaced the screen at their cost. Now 5 months later again and the exact same fault has occurred. This time the set is out of warranty and so Beyond Television are refusing to offer anything by way of remedy, despite my having an independent engineer's report to say that the set has a fault that could not have been caused by normal use. I will now have to take this through the small claims court as Beyond Television are resolute in denying any responsibility for the problem. They seem to believe that 17 months and 3 identical faults is a pretty normal lifespan for a brand new TV that cost just shy of £1,000. I would advise people out there to consider this very carefully before spending your money with Beyond Television.
Helpful Report
Posted 5 years ago
BeyondTelevision is rated 3.29 based on 7 reviews

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